This post is about another rental unit carpet job.  I received a phone call from a new client in Wilson, WY and the lady on the other end of the line had the sweetest voice.  She asked what our pricing was and we don't like to give a flat price because every job is different.  I like to see it, give a good recommendations and let the client decide what they want to do.  This client had a massage therapy business that she ran out of her condo.  You can see where the massage table was in this before shot.  The black area is massage oil, and dirt and who knows how much time that had been ground into this berber carpet.  I took one look at it and almost said no thanks, but I wanted to give it a shot to put it on my blog, so here is the rest of the story.

You may be wondering why I am posting a picture of a piece of clean looking carpet that is lying on a driveway.  I wanted to shake things up a bit and post the after picture first in order to be well, dramatic.  This carpet has had about 6 months of use on it, and judging from this picture, one would have to agree that it looks like lightly used, yet clean looking carpet.  The story behind this carpet in a nutshell is that this is out of a rental town home in Alpine, Wyoming.  This rental had renters in it for about 6 months and these renters allowed some pets to totally trash the place.  There was cat and dog feces, urine, and vomit.  Not to mention the traffic areas that were ground into the fibers with greasy foot soils to boot!  Now that I have painted the picture of what it looked like, let me describe how it smelled.  When you walked into this town home rental, the smell was so pungent and sour that there was no mistaking that is was cat damage.  There were some doggy deposits too, but somehow cats really take the cake when it comes to pet odors in carpet.  It really took your breath away when you walked through the front door.  It is hard to describe the smell, but it was in the top three of nasty odors for me the first time I went in.

Here is another angle of this piece of pet damaged carpet.  Keep in mind that this carpet has only had about 6 months of use on it.  Now the obvious question is why is it out on the driveway?  This piece is out of the living/dining/hallway area on the main level.  The urine damage was so severe that the carpet padding was saturated and had to be thrown out.  We even took steps to seal the wooden sub-floor with a special pet barrier odor coating that is applied to the floor.  This barrier is the most effective product that I have found for blocking the smell of urine thus saving the additional cost of tearing out the wood.  It works better than KILZ, although that would be better than nothing at all.  I always tell our clients that have pet damage that if we can clean/restore the carpet at less than 65% of the cost of replacing it then it is cost-effective.  After measuring the place and doing the math, the client decided to let us try it.  I told her that if at anytime during this process we felt that it was a lost cause I would only charge her for the cost of the chemical and I would eat the labor.  With that in mind, I wanted to pull out all the stops on this one.  After inspecting the carpet and determining that it was sound structurally(meaning that the carpet material could withstand being put through the gauntlet), I decided that I would not just clean it in place, I washed it like it were a wool rug on a wash floor.  Since the pad and subfloor had to be taken out anyway, this is the method I chose.  Here is what the process basically looked like....

This was just the pics of the Living room carpet.  We performed the same process on the master bedroom carpet.  The rest of the house did not require new pad so we cleaned it in place like normal, but used the same chemical cocktail mentioned earlier.  Removing pet stains and odors from carpets is not a job for any old carpet cleaning company.  We are called Restore Your Carpet for a reason.  As long as there is sound material there to clean and it can make it through the gauntlet that we will put it through, we can Restore Your Carpet.

If you or anyone else you know is in need of our services regarding pet damage stains and odors, give us a call.

RYC, out.

Carpet cleaning/restoration services in Jackson Hole, WY
307.774.0223

Carpet cleaning/restoration services in Star Valley, WY
307.887.0223

My phone rang at 7 a.m. yesterday(Saturday) morning and as I looked at the caller id, I noticed that it was a local number, but not one of my regular customers which I have their names programmed into my contacts lists.  I knew that this could only be one thing....  An Emergency.  The voice on the other end said that they had a flood overnight due to an electricity issue and a faucet being left on and that they needed someone to come and pump out the water.  I was of course asleep, but I told her that I would be there within the hour and i hopped into my work truck and cruised on over to Fairview Wyoming which is is Star Valley and got right to work. 

When I arrived it did not look as bad as I had pictured in my mind.  When someone calls and says that they have had a flood, I always picture furniture floating around and water leaking from the ceiling everywhere.  With this job, I only experienced one of those scenarios. 

This flood cleanup in Fairview Wyoming was not the largest flood that we have cleaned up, but I was glad to do it in the summer.  Most of the floods that we get in Star Valley Wyoming happen in the winter due to pipes freezing and the weather here can easily get 10-20 below 0 and stay there for days.  For the customers sake, I would rather not have this happen at all, but If floods do occur, we are ready to respond rapidly to get the water extracted and get the place dried out.

RYC, out

Call us for your flood clean up needs
307.887.0223
in Star Valley
307.774.0223
In Jackson Hole Teton Valley areas